FAQ

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How do I change my flights?

Viet-Net Travel, Inc. has negotiated many types of agreements with various airlines. That means the rules and restrictions for exchanges and cancellations will vary greatly, if allowed at all. Airlines require that we charge a fee for the exchange in addition to any difference in airfare price when necessary.

Exchange fees start at $125 and go as high as $350. We can tell you when you call.

We must insist that you do not book an itinerary for the exchange. You must contact Viet-Net Travel, Inc. to make changes. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.

Once you are prepared to give us the new itinerary, please call us at 1 (617) 436-9036 or toll free at 1 (800) 380-6181 . To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.

How do I cancel this reservation?

Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details.

What is an “E” ticket?

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. Viet-Net Travel, Inc. offers e-tickets when they are available.

Bring government issued photo identification, such as a driver’s license or passport, to the airport. Passengers using E-tickets must have a printed boarding pass in order to proceed directly through security for check-in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

Why do I need a paper ticket?

Many airlines still require a paper ticket to be issued. It is dependent on many factors, including the destinations, airlines and if you have selected multiple airlines. Many international destinations require paper tickets. We will send you an e-mail advising you if your tickets have been issued as paper.

Can I have my paper tickets shipped to a different address?

Paper tickets cannot be sent to International addresses. The following restrictions apply:

Paper Tickets Domestic – can only be shipped to the Billing address of the credit card holder on whose card the ticket was purchased. We are unable to ship to A.P.O. or F.P.O. addresses, and no C.O.D orders can be accepted. Tickets will be shipped via FedEx 1-2 Day Delivery. A $27.00 USD service charge will be assessed for overnight delivery within the continental United States.

Can I change the name on my ticket?

All reservations must be made in the EXACT name of the person traveling – no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler’s passport.

How do I book an infant ticket?

Our sales department will be able to assist you with booking infant travel.

Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler’s lap.

Lap – Travelers (must be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.

Seated – A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant’s safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.

How do I book airline tickets?

Simply enter the desired departure and arrival information in the form. Our booking engine performs a comprehensive search of the fares in our database and displays all flight options, beginning with the lowest-priced flight. For a more comprehensive search, use the Advanced Search options to find nearby alternate airports or to select preferred airlines. When your options are displayed, choose a flight that matches your needs and click the “Select” button. The booking engine will display all of the details regarding your chosen flight. You need only complete a short information form to complete your booking.

Can I book a ticket for tomorrow?

Our booking engine allows you to book 72 hours prior to departure for domestic flights. International flights require a 3 day advance purchase. Many international airlines require paper tickets to be issued which require a 5 day advance.

Can I use my Frequent Flier miles to buy a ticket on vietnettravel.com?

We are unable to accept any vouchers, coupons, air script, or other discounts. In most cases, you must book directly with the airline to take advantage of these programs. Contact your airline or Viet-Net Travel, Inc. for more specific information regarding their program.

Will I earn Frequent Flier miles for purchases on the site?

You may be eligible for Frequent Flier miles directly from your airline. However, eligibility is contingent upon the airline’s rules. Frequent flier miles may not be available for some deeply discounted fares. In order to verify eligibility, present your account information at the check-in counter prior to the departure of your flight.

I’ve just completed my online hotel reservation booking, how do I receive confirmation?

If your hotel was an Exclusive (pre-paid) reservation a voucher will be generated. This voucher will be e-mailed to you and is part of your confirmation page. If your reservation was not pre-paid you will receive a confirmation e-mail with the details of your reservation.

Can I cancel or make changes to my hotel booking?

All hotel changes and cancellations must take place 96 hours prior to scheduled arrival. There is a cancellation fee of $35. You may also be subject to penalties and fees from the hotel. vietnettravel.com advises you to verify all hotel rules on your pre-paid reservation.

When will I be charged for my hotel reservation?

If you have reserved an Exclusive (pre-paid) hotel reservation, your credit card will be charged at the time of booking and includes most taxes and fees. Any additional costs such as meals, laundry, telephone and parking are not included in your reservation rate.

For non Exclusive rates payment is made at the time of check-out. Local and state taxes, fees and any additional costs incurred by you are not included in the quoted rate unless stated.

What should I do if the hotel can not find my reservation?

Make sure you have the booking number if not pre-paid or the hotel voucher if you have a pre-paid hotel reservation. If you were required to enter a credit card at the time of booking, the reservation is guaranteed by the hotel. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel.

The hotel has charged me a different amount than what was on my confirmation page, what should I do?

The hotel must honor the rate given to you when you made the reservation. You may use the reservation print-out as evidence of the confirmed rate and get the hotel to rectify the amount being charged. Remember the amount given on the confirmation page does not include any added charges that occurred during your stay such as meals, mini-bar, parking, damages etc.

I made a car reservation on-line, do I get a confirmation voucher?

All on-line bookings of car rental services will generate a confirmation number assigned by the car rental firm. Please have this number available at time of check-in. vietnettravel.com does not issue any vouchers to confirm car rental reservations.

What are the age requirements to rent a car?

In the United States, most car rental companies have a minimum age of 25. There are exceptions, but the renter must pay a surcharge. In Europe, foreign driver restrictions vary from country to country. Drivers need to be a minimum of 18 in most countries and have a valid US drivers license. Please check the official website of the rental company. These sites generally have age restrictions posted there, as well as information regarding seat belt laws, child seat requirements, and speed limits.

What information will I need to pick up my rental car?

The confirmation number from the car rental company is needed to pick up a car. This number is found on the e-mail confirmation sent to you from Onetravel.com. It is a good idea to have a copy of this confirmation upon arrival at the car rental counter. You will also need a major credit card and a driver’s license. Some car rental companies may also require a good driving record as a pre-requisite to rent a car. The rental agency will perform the check when the actual rental agreement is processed.

How is the car and price guaranteed?

Generally a credit card is not required to secure a car, although a credit card is required at the time of pick up. All rates are quoted and guaranteed in US Dollars.

What are my payment options?

We accept MasterCard, Visa (including debit cards), American Express, Diners Club and Discover. At this time, we can only accept bookings paid for with one of these credit cards. All payments must be in US dollars. Many international airlines do not accept Discover card.

Payment and Taxes

Viet-Net Travel, Inc accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in US Dollars. Your current billing address and phone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Due to the terms and conditions of our various airline contracts, multiple charges may appear on your credit card statement, however the total amount quoted online when you agree to your purchase will be the total amount charged to the credit card. Cancellation, change fees, and shipping fees will be additional.

How do I get a passport? Where can I get details about passports?

For detailed passport information, including costs, applications, passport office locations, and more, please visit here.

Where can I find more information about traveling abroad?

The U.S. State Department Website offers excellent advice and resources to those traveling outside of the U.S. Please visit this link.

Where do I confirm my reservation?

All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).

How do I confirm my seat assignments?

You’ll need to call the airline directly on certain flights, the airline will allow us to request seats on your behalf (but these are only requests, and need to be verified with the airline.

Types of Trips
  • Roundtrip means you will fly from one location to another, and then back to the first location.
  • One way means you will fly from one location to another, and will not return to the first location.
  • Multiple destinations means you will visit several locations and therefore need to choose flights between each of those locations.
Types of Travelers

You will need to supply the number of travelers in each age category. You can include up to six travelers per trip.

  • Seniors are travelers ages 65 and older. Fares may not be discounted on all flights.
  • Adults are travelers ages 18 through 64.
  • Children are travelers ages 2 through 12, although most airlines charge full fares to children older than 11.
  • Infants are children under age 2.

Infant ticket options:

Contact our sales team to book flights traveling with infants.

Lap – Adults traveling in your party may hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.

Seated – A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant’s safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.